Customer Support
A support agent who answers customers with context, resolves routine requests and escalates to the right human what needs attention.
Skills
What it knows how to do
Omnichannel support
WhatsApp, email and chat in one place.
Knowledge base
Answers based on your policies and help articles.
Triage
Classifies urgency and routes critical cases instantly.
Satisfaction
Tracks ratings and flags at-risk customers.
On request
You ask, it delivers
Examples of real requests. Just write the way you would to a teammate.
vetorial://support/requests
LiveYou ask
“
reading the request
This week's requests
1 of 4
Connected to
You approve before any sensitive action
Routine
What it does without being asked
Every day
- Works the support queue
- Escalates urgent cases
- Logs contact reasons
Every week
- Response time and satisfaction report
- Knowledge base update
Every month
- Complaint trend analysis
Tools
Works in the tools you already use
Self-learning
What it learns from you
Everything is stored in your agent's Vetorial Generative memory and improves the work every week.
- Your exchange, shipping and refund policies
- Repeat customers and their history
- Who solves each kind of problem
You in control
Always asks your approval to
- Send messages to customers
- Make payments
You adjust this list at checkout and can change it anytime.
